No. 988, Litoushan Sec., Wunshan Rd., Hsinpu, Hsinchu, County 305, Taiwan (R.O.C)

Tel: +886-3-5551771 Fax: +886-3-5516006

Customer Satisfaction Survey

Thank you for taking the customer satisfaction survey, your answer to the questions below will greatly help us to know the areas where needing improvement. We value your business and will continue to strive to provide you with the best product and service.

1. Orders are normally delivered on time and complete.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

2. I am satisfied with the quality of offered products.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

3. I am satisfied with the product’s design and functionality.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

4. The product met published specifications.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

5. The product was easy to operate.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

6. The manual or documentation is useful and well written.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

7. I am satisfied with the quick response to service calls.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

8. I am satisfied with the technical capability of customer service.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

9. Repairs are normally done in a reasonable time period.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

10. Sales representation understands my needs and offer solutions.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

11. Sales representation maintains sufficient communication with me.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

12. Overall, I am satisfied with MPI Thermal products.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

13. Overall, I am satisfied with MPI Thermal service.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

14. I will recommend MPI Thermal product to my friends or colleagues.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

15. I will continue to select MPI Thermal product and service.*

Strongly Agree                 Agree                 Neutral                 Disagree                 Stongly Disagree

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